Terms of Use

About us

The owner of the website available at www.carrierguard.eu (hereinafter the “Service” or the “Website”) is Aleksander Jędrosz, a private individual (hereinafter the “Owner” or the “Administrator”).

We invite you to read the terms of use of our Service. To contact us quickly: e-mail: help@carrierguard.eu; phone: +48 503 101 110 (call charged as a standard call in accordance with your provider's tariff).

Nature of the Service and legal disclaimers

CarrierGuard is an online service that provides verified freight forwarders with risk signals about carriers. The Service combines data from publicly available registers and sources with reports submitted by forwarders, and presents it as entity profiles and an auxiliary risk assessment.

The content and assessments presented within the Service are for information and support purposes only. They do not constitute legal or financial advice or a recommendation to enter into or refrain from entering into any agreement. The final decision on whether to work with a given carrier is made independently by the user, at their own responsibility.

The absence of an entry or of negative signals regarding an entity is not a guarantee of its honesty or reliability. Likewise, the presence of risk signals does not prejudge that an entity has committed any act — it should be treated as an indication requiring independent verification.

Data sourced from public registers and external sources may be incomplete, out of date or contain source errors; the Owner does not guarantee its accuracy beyond what follows from mandatory provisions of law.

The law and language governing the Service and these terms are Polish law and the Polish language. The English version is provided for convenience; in the event of any discrepancy, the Polish version prevails.

Personal data

The controller of personal data processed within the Service is the Owner. Personal data is processed for the purposes, to the extent, and based on the legal bases and rules set out in the privacy policy published within the Service. Use of the Service is voluntary; providing personal data is voluntary, subject to the exceptions indicated in the privacy policy (e.g. use of electronic services and the Owner's statutory obligations).

Using the Service

The informational part of the Service is available to all internet users. Access to the carrier registry, search and checking of entities requires creating an account and being granted access by the Administrator.

Proper use of the Service requires meeting the following requirements:

• a computer, laptop or other multimedia device with internet access;
• a current version of a web browser: Mozilla Firefox, Opera, Google Chrome, Safari or Microsoft Edge;
• access to e-mail;
• cookies and JavaScript enabled in the web browser.

The Service should be used in a manner consistent with the law and good practice, respecting personal rights, data protection and the rights of the Administrator, other users and third parties, including copyright and intellectual property rights. Unlawful actions that may hinder the functioning of the Service, and the provision of unlawful content, are prohibited.

Using the Service involves the standard risks present on the internet. To avoid these risks, the Owner recommends that every user equip their device with up-to-date antivirus software and keep their web browser and operating system updated.

Account and registry access

Access to registry features is granted to verified freight forwarders. After creating an account, the Administrator verifies eligibility (e.g. based on the forwarder name and tax ID/NIP) and activates access — usually within one business day. The Administrator may refuse to grant or may withdraw access in the event of failure to meet verification conditions or a breach of these terms.

The user is obliged to keep login credentials confidential and to use access solely within their business activity and in accordance with the intended purpose of the Service. Detailed commercial terms (including any fees for access) may be agreed separately between the Owner and the user.

Electronic services available in the Service

In addition to the general ability to browse information, the following electronic services are available within the Service: a user account, the carrier registry (search and checking of entities), check history (“My checks”), and — optionally — a newsletter and contact with the Owner.

The account and registry-access service is provided on the terms described above. The check-history service consists of saving the checks performed by the user so they can return to them.

The newsletter service (where made available) is provided free of charge for an indefinite period and consists of the periodic delivery of information about the Service and the Owner's services. The user may unsubscribe at any time and without giving a reason, for example by sending a request to help@carrierguard.eu.

The contact service allows you to send a message to the Owner (e.g. by e-mail to help@carrierguard.eu). Sending a message creates no obligations on the part of the user or the Owner and is merely a means of getting in touch.

The user may end the use of electronic services at any time, in particular by deleting their account or ceasing to use the Service.

Rules for content provided by users

All information and data submitted by users through the Service (including reports concerning carriers) should be reliable and consistent with the facts. It is prohibited to submit content that breaches netiquette, is offensive, unlawfully harms the reputation or personal rights of others, is misleading, or to distribute unsolicited commercial information (spam).

A user reporting information about a carrier declares that it is true and based on reliable knowledge, and that they are entitled to provide it. The Owner reserves the right to verify, moderate and remove content provided by users, and to withhold its publication pending verification.

Disputing entries and data

An entity to which an entry or data presented in the Service relates, and any person pointing to inaccurate data, may report this to the Owner at help@carrierguard.eu. The report should indicate the entity or data concerned and include a justification. The Owner handles reports in a timely, non-arbitrary and objective manner and, where necessary, rectifies, restricts or erases the data. We will respond to a report within 14 calendar days.

Intellectual property

Copyright and intellectual property rights to the Service as a whole and to the content, graphics, works, designs and marks available within it belong to the Owner or other authorised third parties and are protected by copyright and other applicable laws. Use of the content placed in the Service is permitted without restriction for personal use. Use for any other purpose requires the prior express consent of the Administrator or other authorised parties.

Liability

Given the informational and auxiliary nature of the Service and the fact that it relies, among other things, on data from external sources and user reports, the Owner is not liable for decisions made by a user on the basis of the Service's content, nor for damage resulting from such decisions, to the extent that exclusion of liability is permitted by mandatory provisions of law. The above does not limit liability which under the law cannot be excluded or limited.

Statutory right of withdrawal

The Owner informs that, under Article 27 of the Polish Act of 30 May 2014 on Consumer Rights, a consumer may withdraw from a distance contract within 14 calendar days, without giving a reason and without incurring costs. The withdrawal period expires after 14 days from the date of conclusion of the contract.

The Service is intended primarily for businesses (freight forwarders) and serves purposes connected with their activity. Consumers may stop using the Service and its electronic services at any time and without incurring costs, in particular by deleting their account, leaving the Service or closing their browser.

The above provisions concerning consumers also apply to a natural person concluding a contract directly related to their business activity, where it is apparent from the circumstances that the contract is not of a professional nature for that person.

Provisions on illegal content (Digital Services Act)

Illegal content means information that, in itself or by reference to an activity, is not in compliance with Union law or the law of a Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law. Rules on illegal content are set out, among others, in Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 (the Digital Services Act).

Point of contact: the Owner designates the e-mail address help@carrierguard.eu as a single point of contact enabling direct communication with Member State authorities, the European Commission and the European Board for Digital Services, as well as direct, rapid and user-friendly communication of recipients of the service with the Owner for the purposes of the Digital Services Act. The languages of communication are Polish and English.

Procedure for reporting illegal content: any individual or entity may report to help@carrierguard.eu the presence of information they consider to be illegal content. The report should be sufficiently precise and adequately substantiated. If it contains the electronic contact details of the reporting party, the Owner sends a confirmation of receipt without undue delay. The Owner handles all reports in a timely, non-arbitrary and objective manner.

External links

The Service may contain links to other websites. The Administrator encourages you to read the terms and privacy policy established there after navigating to other sites. These terms apply only to this Service.

Contact

In the event of any problems, complaints or questions related to the use of the Service, please contact the Owner: e-mail: help@carrierguard.eu; phone: +48 503 101 110. In your report, please provide (1) information and circumstances regarding the subject of the report and (2) the contact details of the reporting party. We will respond within 14 calendar days.